Shipping & Returns Policy

1. Insured Delivery Guidelines

Because high-precision photographic sensors, floating lens elements, and carbon fiber instruments require careful handling, all shipments dispatched by Avenwick are packed in protective shock-absorbing packaging and covered by transit insurance until recipient sign-off.

Processing & Dispatch Timescales

• Order Verification: Orders are verified and packaged within 24 to 48 business hours of placement.
• Standard Courier Delivery: 3 to 5 business days for major US metro areas; 5 to 7 business days for regional locations.
• Priority Express Air: 1 to 2 business days for metro locations.
• Complimentary Threshold: Orders totaling $99 or greater qualify automatically for complimentary Standard Insured Ground shipping. Orders below $99 incur a standard flat shipping fee of $12.

2. 10-Day Equipment Inspection Window

We recognize that optical tools must be tested in real-world shooting scenarios to verify focus calibration and mechanical tolerances. Avenwick offers a 10-day inspection period starting from the date of parcel delivery.

Eligibility for Returns & Exchanges

To qualify for a refund or replacement under the inspection window, the returned gear must meet the following criteria:

• The product must remain in pristine cosmetic condition without scuffs, dropped marks, or lens scratches.
• All original accessories (hoods, lens caps, straps, chargers, and cables) must be included.
• The manufacturer packaging, interior blister trays, and documentation must be intact.
• Consumable maintenance items (such as opened sensor cleaning swab packs or optical liquid spray bottles) are non-returnable once the factory vacuum seal is broken for hygiene and cleanliness reasons.

3. Return Procedure

To arrange an equipment return or exchange during the 10-day inspection period:

1. Send an email to [email protected] including your simulated order ID (e.g. AVN-2026-XXXXX) and the reason for the return.
2. Our customer team will provide return authorization details and instructions for insured parcel pickup.
3. Upon physical receipt at our inspection station, technicians verify the mechanical and optical status of the instrument within 3 business days.
4. Approved refunds are credited back to the original method of payment or simulated store credit.